Shipping Policy

Effective Date: April 2025

Thank you for shopping with LENTISARA — your trusted destination for premium jewelry, eyewear, and more. Below is everything you need to know about our shipping process, delivery times, and fees.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During high-demand seasons or promotions, processing times may be slightly extended — but we’ll keep you updated.

Custom or pre-order items may take 5–10 business days to produce before shipment.

Shipping Locations

We ship worldwide from our Shenzhen factory and warehouses.
LENTISARA proudly serves customers across North America, Europe, Asia, Oceania, and beyond.

Shipping Methods & Estimated Delivery Times

Express shipping via DHL, FedEx, or UPS is available at checkout for eligible locations.

Shipping Costs

Shipping rates are calculated at checkout based on your location, order weight, and delivery speed.

We offer free standard shipping on qualifying orders (e.g., over $99 — can be customized).

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number and link to monitor your shipment in real-time.

If you don’t receive your tracking number within 3 business days, please contact customer@lentisara.com.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees upon delivery.

These charges are the responsibility of the buyer and vary by country.

Please check your local customs regulations before ordering.

Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to:  Public holidays，Customs clearance， Weather conditions  Remote locations。

We appreciate your patience and will assist in tracking or resolving delays where possible.

Wrong or Undeliverable Address

Please ensure your shipping address is accurate at checkout.
We are not responsible for:

Delays due to incorrect addresses

Unclaimed packages returned by the carrier

Re-shipping fees may apply for returned or undeliverable packages.

Need Help?

For shipping inquiries or assistance, feel free to contact us:

LENTISARA Customer Support
Email: customer@lentisara.com