Privacy Policy

Effective Date: April 2025

At LENTISARA, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, interact with our services, or make a purchase from our online store.

By using our website, you agree to the terms of this policy.

🔍 1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Name, email address, phone number, shipping/billing address

• Payment Information: Credit/debit card details, processed securely via third-party payment gateways (we do not store full card info)

• Device & Usage Data: IP address, browser type, pages visited, time spent on site (via cookies and analytics tools)

• Customer Service Data: Communication records via email, live chat, or support forms

🛒 2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you regarding purchases or support inquiries

• Personalize your shopping experience

• Improve website functionality and performance

• Send promotional emails (with your consent)

• Prevent fraud and ensure security

🍪 3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login sessions

• Understand how visitors interact with our website

• Serve targeted ads and measure marketing performance

You can manage cookie settings through your browser.

🤝 4. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

• Payment processors (e.g., Stripe, PayPal)

• Shipping partners (e.g., DHL, FedEx, UPS)

• Analytics and marketing services (e.g., Google Analytics, Facebook Pixel)

• Legal authorities if required by law

All partners are required to protect your data and use it only for authorized purposes.

🔒 5. Data Security

We take appropriate technical and organizational measures to safeguard your information, including:

• SSL encryption

• Secure hosting environments

• Access control to sensitive data

However, no method of transmission over the Internet is 100% secure.

🌎 6. International Visitors

Our website is operated from [Your Country, e.g., China], but we welcome customers worldwide. By using our services, you consent to the processing of your information in accordance with this policy, regardless of your location.

👶 7. Children’s Privacy

LENTISARA does not knowingly collect personal data from children under the age of 13. If we become aware that such data has been submitted, we will delete it promptly.

✉️ 8. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data

• Opt out of marketing emails at any time

• Request data portability

• Withdraw consent for data processing

To exercise your rights, email us at [insert support email].

🔄 9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date.

📬 10. Contact Us

For questions or concerns about this policy, please contact:

LENTISARA Customer Support
📧 Email: customer@lentisara.com