Refund & Return Policy

Effective Date: April 2025

At LENTISARA, we take pride in the quality of our eyewear and your satisfaction is our priority. If you’re not 100% happy with your purchase, we’re here to help with a hassle-free return and refund process.

🛍️ Eligibility for Returns

You may request a return if:

• The item is unused, in its original condition, and in the original packaging

• You contact us within 7 days of receiving your order

• The item is not a customized or final sale product

To begin the return process, email us at customer@lentisara.com with your order number and reason for return.

🚚 Return Shipping

• Buyers are responsible for return shipping costs unless the product was damaged or incorrect

• Please use a trackable shipping method and retain proof of shipment

• Items must be returned to:
  LENTISARA Returns Department
  
  

💸 Refund Process

Once your returned item is received and inspected:

• We’ll notify you via email regarding the status of your refund

• If approved, your refund will be processed within 5–10 business days to your original payment method

• Shipping fees are non-refundable unless the return is due to an error on our part

🔁 Exchanges

If you’d like to exchange an item (e.g., for a different color or model), contact us within 7 days. Exchanges are subject to stock availability and must also meet our return conditions.

❌ Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products

• Items marked as final sale

• Products showing signs of use, wear, or damage not due to shipping

📦 Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery with photos of the issue

• We will provide a replacement or full refund, including shipping costs, at no extra charge

📞 Need Help?

For return-related questions or assistance, feel free to contact us:

LENTISARA Customer Support
📧 Email: customer@lentisara.com
🌐 Website: [www.lentisara.com]