FAQ

FAQs

Products

We specialize in Natural diamonds,lab-grown diamond, and colorful gemstone jewelry moissanite, including rings, earrings, necklaces, bracelets, and custom-designed pieces. Our collections are available in 925 silver, 10K/14K/18K solid gold, and platinum.

Yes, we provide full custom jewelry services (OEM & ODM). Whether you have a sketch, CAD design, or an idea, our in-house design team can turn it into reality. Engraving, logo stamping, and custom packaging are also available.

We have no MOQ for ready-to-ship items. For custom designs, the MOQ may vary depending on materials and complexity—contact us for details.

Payments

We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and bank transfers. All payments are securely processed.

Services

Yes, LENTISARA supports dropshipping and blind shipping. We can ship directly to your customer with your branding and packaging.

Yes! You can select our premium gift packaging option at checkout—perfect for birthdays, holidays, or special occasions.

Simply contact us via WhatsApp, email, or Alibaba. Our team will send you the latest product catalog, price list, and inventory availability.

Tracking Order

Once your order is shipped, you’ll receive a tracking number by email. You can also log into your account to check your order status.

Returns

Yes. We offer a 7-day return/exchange policy for unworn and undamaged products. Please contact us first to initiate the return process.

We’re sorry! Please email Customer@lentisara.com within 48 hours of receiving your item, with clear photos. We’ll arrange a replacement or refund right away.

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